Ordering Guide
Ordering
Most of LOCUS GEAR items such as Shelters, Tarps, Bivys, and Bags are manufactured in our factory one by one for each customer after receiving the order. So that there is the lead time until shipment.
Trekking Poles, Tent poles, and accessories such as Stakes, Guylines, Mini Line Loks, also Khufu HB Kit and Khafra HB Kit are ready-made products, so we sell them in stocks.
All orders are accepted by payments.
Estimated lead time until the Shipment,
- Shelters 2 - 2.5 months
- Tarps, Bivys 1 weeks
- Small bags, Sheets, Sacks, DPTE 2~3 days
[Payment]
You can pay by credit card or Debit card with Paypal or Shop Pay.
[International Shipping and the Freight Fee]
We ship World-Wide via FedEx or EMS.
We basically cover international freight fees for the purchase over 30,000 yen at one shipment. (there are some exceptional countries we cannot cover).
Less than 30,000 yen, the delivery fee being charged automatically is only 700 yen.
However, order Less than 20,000 yen, we may require an actual freight fee after receiving the order depending on the destination.
Due to the unstable world situation, overseas shipping costs are soaring, so we will charge a separate shipping fee depending on the total order amount and the country of shipment.
*Customers outside JAPAN may be required to pay your specific country’s tax, duties, some import fees when receiving your order items as import goods, which are your duty and responsibility in your country, so we suggest asking the customs in your country about it in advance.
[Cancellation]
All products we sell on the LOCUS GEAR webshop can be cancelled with following rules,
Paid via Paypal, we can refund within 180 days from the order date.
Paid via Shop Pay, we can refund within 90 days from the order date.
*Any special-order products which are not shown on the LOCUS GEAR webshop cannot be cancelled, changed, or refunded after the order is placed.
[Return]
All products we sell on the LOCUS GEAR webshop (except the special-order products) can be returned within 30days after the customer received, but the products must be unused.
*The retune freight fee must be paid by the customer.
*We will refund the money in Japanese Yen if we can refund on Paypal (within 180 days from the order date) or on Shop Pay (within 90 days from the order date).
*If we cannot simply refund, we will send the money in Japanese Yen to the customer through Paypal, but the freight fee we paid for the shipment will be reduced and the customer must pay the transaction fee when receiving the money.
The amount you receive must be exchanged with the rate of the day to your currency.
Any special-order products cannot be returned and refunded after the order is placed.
[Warranty]
All products including the special-order products are warranted for 3 months after receiving any initial defects and bad qualities. Please inform us by mail with the explanation and the photo of the defective part as soon as the defect is found. It may be not warranted in the case that the product was kept using even after finding the defect, so that the state became worse, or damaged while using it without proper care.
Some products, such as trekking poles can be worn out, especially the end tip part depending on how long and what places are they used. Which are not included as defects. And we sell the replacement.
Any of our products having been modified or treated inappropriately by the user cannot be warranted or repaired.
[Repair]
We repair all our products if they are still repairable conditions, even after a long time of use. Inform us of the damages with some photos and an explanation of the details (honest and specific explanations are very helpful).
[Delay and damaged in delivery]
We basically cannot take the responsibility for delay in delivery. As we use FedEx or EMS with tracking numbers, the customer can check the status, however, there are delays or miss-update in the information of the delivery status happening in some countries and we cannot help anything for such situations.
If the package we shipped is neglected by the customer even attempted delivering by the courier over the limit of retention, therefore the package is returned to us, we will refund or send only the money after reducing the freight fee.
If the products we shipped are damaged while delivering, please let us know immediately.
*What can we do additionally and what are the special-order products?
We accept additional requests and minor modifications limited to the below.
1.Add some small loops inside the shelter for bivy or pulling walls of the inner shelter.
2.Change the zipper of inner shelters to the inverted T style (Except Hapi inner).
3.There are various inners which are not shown on the web shop, mainly for Khufu shelters, like combo wall inners, all solid wall inners etc. You can request us the list by telling about which shelter you need to know by email.
4.Accept changing the size of Tarp X series (not in Crescent Tarp and V-Tarp) as well as adding the patch tieouts (you should indicate the location with a drawing). But each width cannot widen as it is already used whole width of the fabric.
5.Accept changing the material of Tarp X series to DCF (not in Crescent Tarp and V-Tarp).
6.Prepare an extension tube if the trekking pole the customer has is not long enough for the pitch for Khufu, Hapi, Menkaura shelters. (there are some other makers’ trekking poles not working this system).
7.There is a fixed length carbon fiber pole we can prepare only for Khufu and Hapi shelters by customers’ requests.
We cannot accept any requests of modifications or changing the design of the products, suck as,
*Adding another zipper or putting the zipper on a different panel.
*Adding some specific things to the products.
*Changing the size, shape, or dimensions of the products.
*Changing the fabric or color partially.
*Removing something that belongs to the products.
*Requesting to make something the customer wants or designs, including copies of other brands’ products.
*Requesting to use fabrics or parts the customer has.
Which are strictly unacceptable because of our policy as well as having risks of losing balance, strength, durability in the products, moreover, having mismatching among the materials as each material has specific character to be considered.