Ordering Guide
Ordering
Most of LOCUS GEAR items such as Tents, Shelters, Tarps, Bivys, and Bags are manufactured in our factory in Japan one by one for each customer after receiving the order. So that there is the lead time until shipment.
Trekking Poles, Tent poles, and accessories such as Stakes, Guylines, Mini Line Loks, also Khufu HB Kit and Khafra HB Kit are ready-made products, so we sell them in stocks.
All orders are accepted by payments.
Estimated lead time until the Shipment,
- Shelters 1.5 months
- Tarps 1 ~2weeks
- Small bags, Sheets, Sacks, DPTE 1 week
[Payment]
You can pay by credit card or Debit card with Paypal or Shop Pay.
[International Shipping and the Freight Fee]
We ship World-Wide via FedEx or EMS.
We basically cover international freight fees for the purchase over 30,000 yen at one shipment. (there are some exceptional countries we cannot cover).
Less than 30,000 yen, the delivery fee being charged automatically is only 700 yen.
However, order Less than 20,000 yen, we may require an actual freight fee after receiving the order depending on the destination.
Due to the unstable world situation, overseas shipping costs are soaring, so we will charge a separate shipping fee depending on the total order amount and the country of shipment.
*The prices are not included any tax .
**Customers outside JAPAN may be required to pay your specific country’s tax, tariff, some import fees when receiving your order items as import goods, which are your duty and responsibility in your country, so we suggest asking the customs in your country about it in advance.
[Cancellation]
All products we sell on the LOCUS GEAR webshop can be cancelled only before shipping out.
Refunds for cancellations due to customer reasons will be subject to the deduction of the transaction fee at the time of purchase.
Exchange rate fluctuations may also affect the refund amount.
*Any special-order products which are not shown on the LOCUS GEAR webshop including with any modifications and additional requests cannot be cancelled, changed, or refunded after the order is placed.
[Return]
We cannot accept returns after shipping unless the product is defective.
[Warranty]
All products including the special-order products are warranted for 3 months after receiving any initial defects and bad qualities. Please inform us by mail with the explanation and the photo of the defective part as soon as the defect is found. It may be not warranted in the case that the product was kept using even after finding the defect, so that the state became worse, or damaged while using it without proper care.
Some products, such as trekking poles can be worn out, especially the end tip part depending on how long and what places are they used. Which are not included as defects. And we sell the replacement.
Any of our products having been modified or treated inappropriately by the user cannot be warranted or repaired.
[Repair]
We repair all our products if they are still repairable conditions, even after a long time of use. Inform us of the damages with some photos and an explanation of the details (honest and specific explanations are very helpful).
[Delay and damaged in delivery]
We basically cannot take the responsibility for delay in delivery. As we use FedEx or EMS with tracking numbers, the customer can check the status, however, there are delays or miss-update in the information of the delivery status happening in some countries and we cannot help anything for such situations.
If the package we shipped is neglected by the customer even attempted delivering by the courier over the limit of retention, therefore the package is returned to us, we will refund or send only the money after reducing the freight fee.
If the products we shipped are damaged while delivering, please let us know immediately.
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We cannot accept any requests of modifications or changing the design of the products.